Case Study - Troubleshooters Accountants

The firm was established in 1999 by Pontypool based Ryan Redman to look after the interests of a handful of clients. Since then the firm has grown year on year and now employs two full time staff handling over 200 small business clients ranging from sole traders to some 25 limited companies.

Ryan Redman used a single database suite supplier which he found complicated, expensive and not suitable for a small practitioner. He distinctly felt like a very small number somewhere in Wales and never got to know anyone at the company. He switched to Digita in 2007.

Ryan Redman, Principal

"The whole Digita suite of software is well integrated and extremely easy to use. However, I think it was Contact Manager's central database and the advantages of having all the information I need accessible from one source that was the deciding factor in going over to Digita."

"Since embracing Digita in April, I have developed very good relationships there. I know several people personally and whenever I have needed to speak with customer support, my phone calls are returned and a response made within half a day."

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