Case Study - Rees Russell
Rees Russell is an independent firm of chartered accountants and business advisors based in Witney Oxfordshire. Partner Jonathan Russell is also a partner at Russell Phillips Chartered Accountants based in Gerrards Cross, Buckinghamshire.
Jonathan Russell is a Fellow of the Institute of Chartered Accountants in England and Wales, and vice president of the UK200Group.
The firm has acquired the entire Digita Professional Suite with the exception of Digita Practice Management which they are currently reviewing.
He said: “I came across Digita around 10 years ago when I worked for a multi-office practice. The software supplier we were using went bust and the replacement wasn’t up to the job. The cost of communication in terms of bandwidth back then was much higher than now and we didn’t need inter-office connectivity for client service software Each office was pretty much a standalone practice so what we needed was the best possible client service software and that proved to be Digita’s.
Digita’s greatest strength is that the software works. It’s reliable and it delivers. Down time is very expensive and Digita software doesn’t break. Because of this we have rarely needed Digita Customer Support but when we have the response has bee very quick and helpful.
The same is true of training. The software is very intuitive and we have needed little training which has helped us control costs in an area which can be very expensive. So long as users know their professional job, they’ll find their way round Digita’s software.