Guest Blog by Katie Martin, Digita Telemarketer
For most of us, cold calling is a dreaded and daunting task; however it’s a part of the game. And when done correctly, it can be a powerful and effective sales tool.
It is seen as a challenging role nonetheless but there are no new sales without new contacts. You can’t make a sale unless you have an appointment first. In fact, prospecting is the key to successful selling.
Blog by Amanda Magri Overend, Marketing Assistant
Personally, I prefer to do business with companies that I trust – especially with anything related to my own money. For any brand, developing and maintaining trust is critical for all businesses and is built over time but ruined in a moment of poor service.
Blog by Peter Greenslade, Director of Client Services
Customer focus is now seen as one of the most crucial factors for success for any business in any market. The main aim of customer service is to meet or indeed exceed the customer’s expectations and you should aim to ensure that all areas of your business add to the overall customer experience.
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