Digita User Area product support, updates and advice

When importing from Accounts Production to either Corporation or Personal  Tax via integration you may receive the error Digita Accounts Production was unable to provide any data with the detail Failed to map nominal sub-code… more »

Please follow these steps:-

1.  Do you have a database archive? If not please backup and archive via Start > Programs > Digita > Database Backup > Backup, electing to archive when prompted.

2.  If so, uninstall the product (add/remove programs) and choose to delete the database.

3.  Then browse to the following locations and delete the following folders:
 C:\Documents and Settings\All Users\Application Data\Digita\Practice Management
 C:\Program Files\Digita\Practice Management

4.  Then open the registry via Start > Run and type the following: regedit

5.  Expand HKEY_LOCAL_MACHINE>Software>Digita Open Systems>and delete any folders with Practice Management in the name

6.  Expand HKEY_CURRENT_USER>Software>Digita Open Systems>and delete any folders with Practice Management in the name

7.   Re-install Digita Practice Management from your latest CD and then restore the database which you previously archived via Start > Programs > Digita > Database Backup > Extract

You should now be able to use Digita Contact Manager without any further problems.

Please follow these steps:-

1.  Do you have a database archive? If not please backup and archive via Start > Programs > Digita > Database Backup > Backup, electing to archive when prompted.

2.  If so, uninstall the product (add/remove programs) and choose to delete the database.

3.  Then browse to the following locations and delete the following folders:
 C:\Documents and Settings\All Users\Application Data\Digita\ Practice Management
 <<The folder where Practice Managementis installed>> (E.g. D:\Apps\Digita\ Practice Management)

4. You will then need to recreate the folder (E.g. If you deleted D:\Apps\Digita\ Practice Management you will need to create the folder Practice Management again)

5.  Then open the registry via Start > Run and type the following: regedit

6.  Expand HKEY_LOCAL_MACHINE>Software>Digita Open Systems>and delete any folders with Practice Management in the name

7.  Expand HKEY_CURRENT_USER>Software>Digita Open Systems>and delete any folders with Practice Management in the name

8.  Re-install Digita Practice Management from your latest CD and use the Network Install and then browse to the newly created folder.

9.  Finally , restore the database which you previously archived via Start > Programs > Digita > Database Backup > Extract

You should now be able to use Digita Contact Manager with no further problems.