Electronic Forms Technician

Job title:	Electronic Forms Technician
Business Division:	SMG, TR, IRL
Reports to:	Documentation Manager
Location:	Exmouth

Purpose of the role - how it adds value

Responsible for maintenance and update of our Government Agency Facsimile Forms. Secondary responsibility of the production and maintenance of Digita's user assistance.

Main responsibilities of the job

Responsible for identifying changes to, creating and maintaining electronic duplicates of the Government Agency Facsimile Forms via in house Desktop Publishing package.
To ensure all forms are duplicated to the required standard.
Apply quality standards throughout all content.
Ensure all content is delivered on time and with minimal defects.
Take responsibility and show initiative in areas of own professional development and learning.
Be prepared to act as a mentor to other employees within the organisation and impart relevant knowledge.
Promote and establish a healthy and safe working environment, ensuring that health and safety policies are complied with.
Identify potential hazards in the work environment that have the potential to create a risk to other employees or visitors to the organisation.
The post-holder will work without supervision and may be expected to deal with other duties appropriate to level and post.
The job description is an outline of the post-holder’s duties and responsibilities. It is not intended to be an exhaustive list and may change from time to time to meet the changing needs of the organisation.

Secondary responsibilities of the job

From time to time, when there are no forms requiring reproduction, the role requires work as a technical author. Over time will involve the following responsibilities:

Responsible for creating concise and technically correct user assistance content.
To ensure all user assistance content is written in Plain English.
Apply quality standards and house style throughout all content.
Ensure all content is delivered on time and with minimal defects.

Critical Competencies: skills and abilities required for the role

Skills:

Excellent communication skills both verbal and written.
Attention to detail.
Problem solving skills.
Time management & ability to prioritise.
Highly motivated.
Adaptable
Able to use initiative

Competencies:

Results Orientation
Quality Focus
Adaptability
Customer Focus
Teamwork & Knowledge Sharing

Experience: relevant experience for the role

Relevant technical qualification (desirable).
English and Maths qualifications.
Experience of designing, creating or replicating paper-based forms electronically (desirable).

Optional authoring experience

Technical authoring experience.
Experience with a variety of help authoring packages.
Experience linking help topics to application dialogs.

Other Significant Role Requirements: Any other factors which have a bearing on a candidate’s ability to perform

Forms Technical Knowledge

Knowledge of Desktop Publishing software such as Microsoft Publisher (desirable), CAD software or other form production software
Knowledge of Microsoft Office.
Knowledge of Microsoft Windows.
Knowledge of source control such as Microsoft SourceSafe (desirable).

Optional Authoring Technical Knowledge